Frequently Asked Questions

1. What is Listromart?

Listromart is an online marketplace where you can discover and purchase food products, natural products, traditional products, household items, and other everyday essentials.

2. What products can I buy from Listromart?

Listromart offers a variety of products, which may include:

• Chana Sattu

• Makka Sattu

• Ghee and oils

• Natural and traditional products

• Neem and other herbal products

• Wooden and traditional household products

• Khajur brooms

• Cow dung cakes (Uppla)

• Other everyday essentials

Product availability may vary from time to time.

3. How can I place an order?

Select the product you want to purchase, add it to your cart, proceed to checkout, enter your delivery details, select an available payment method, and confirm your order.

4. Do I need an account to place an order?

Some Listromart features may be available without an account, while creating an account can make it easier to manage orders, addresses, and other account-related information.

5. What payment methods are available?

Available payment methods may include online payment options supported by Listromart's payment gateway and other payment methods displayed during checkout.

Available options may vary depending on your location and order.

6. How can I check my order status?

After placing an order, you can check its status through your Listromart account under the relevant order section, where available.

Shipping or delivery updates may also be communicated through the contact information provided with your order.

7. How long does delivery take?

Delivery time depends on the product, destination, availability, courier service, and other circumstances.

An estimated delivery time may be displayed during the ordering or checkout process.

8. Can I cancel my order?

Orders may be cancelled before shipment, subject to the order status and applicable cancellation conditions.

Once an order has been shipped, cancellation may not be possible.

9. Can I return a product?

Eligible products may be returned according to Listromart's Return Policy.

Return eligibility can depend on the product category, condition, reason for return, and the time period specified in the applicable policy.

10. Can I return food or consumable products?

Opened or used food and consumable products may generally not be eligible for return due to hygiene and safety considerations.

However, if you receive a damaged, defective, incorrect, or otherwise eligible product, please contact Listromart customer support as soon as possible.

11. What should I do if I receive a damaged product?

If your product arrives damaged:

1. Keep the product and original packaging.

2. Take clear photographs or videos of the damage.

3. Contact Listromart customer support.

4. Provide your order number and relevant details.

Our team will review the request and provide an appropriate resolution according to the applicable policy.

12. What if I receive the wrong product?

If you receive a product different from what you ordered, contact Listromart customer support as soon as possible with your order details and photographs of the product received.

After verification, an eligible replacement, return, or refund may be provided according to the applicable policy.

13. How do I get a refund?

If your refund request is approved, the refund will generally be processed according to Listromart's refund procedure.

The time required for the refund to appear in your account may depend on your bank, payment provider, or payment gateway.

14. Can I exchange a product?

Exchange may be available for selected products depending on availability and the applicable return conditions.

If an exchange is not possible, another eligible resolution may be provided.

15. Are natural products always identical in appearance?

Not necessarily. Natural, agricultural, handmade, and traditional products can naturally vary in color, texture, size, shape, smell, or appearance.

Such variations may occur without affecting the basic nature of the product.

16. Are product images exactly the same as the delivered product?

Product images are generally provided to help customers understand the product.

For natural, handmade, agricultural, and traditional products, actual appearance may vary slightly from photographs due to natural variations, lighting, photography, packaging, or screen settings.

17. Is my personal information safe?

Listromart takes reasonable measures to protect customer information.

Your personal information may be used for account management, order processing, delivery, payment processing, customer support, security, and other purposes described in our Privacy Policy.

18. Does Listromart share customer information?

Listromart may share necessary information with trusted service providers such as payment gateways, courier companies, hosting providers, technology providers, and customer support providers when required to provide our services.

Please refer to our Privacy Policy for more information.

19. How can I contact Listromart?

You can contact Listromart through the contact information and customer support options available on our website.

Please provide your order number when contacting us about an existing order so that we can assist you more efficiently.

20. Where can I find Listromart's policies?

You can find important Listromart policies on our website, including:

• Return Policy

• Privacy Policy

• Terms of Use

• Shipping & Delivery Policy

• Cancellation and Refund information

We recommend reviewing the applicable policy before placing an order.